Check out our Frequently Asked Questions below. If you still need help please contact us.
GENERAL
How Long Do Press On Nails Last?
Nail prep is key! Wear time depends on how well you prep your natural nails before application, adhesive method, and your daily use. Avoiding long term exposure to water and manual labor will also extend the life of your press on nails. It is not uncommon to lose gems, charms & other accessories due to their delicate nature. However, by avoiding using your nails as tools you can extend the life of your press on nails and nail decor.
DOUBLE SIDED TABS: 1-3 days Perfect for temporary wear and special occasions or photo shoots.
GLUE: 2 weeks or longer
Are Press On Nails Reusable?
Yes, Nailed To The Nines press on nails are reusable due to being produced with salon quality, high grade materials.
WHEN USING DOUBLE SIDED GEL TAB ADHESIVES: nails can be reused over and over. Clean off the used adhesive tabs from the backside of the nails and they are ready to use again. Rubbing Alcohol can help to get rid of any residue left behind.
WHEN USING GLUE: after proper removal, you will want to gently file and wipe away any excess glue left behind on the underside of the nail so that the next application will lie smoothly and adhere correctly.
With proper care, nails can be reused multiple times.
Do You Offer Custom Nail Design / Design Modifications?
For Design Modification (coming soon):
Please contact Nailed To The Nines before purchase to discuss what changes you would like to make to an already existing set as some changes are more simple than others. Sometimes changes cannot be made due to design/ materials. In most cases simple modifications such as color changes and shape/length changes can be made but may include slight design adjustments & changes. Understand that the design may not look exactly the same.
*example: particular charms may not fit on shorter nails therefore charm will need changed or taken off all together.
(No refund will be issued after purchase when understanding that modifications cannot be made to customer liking & order will be followed through with original as is design. Please be sure to contact us before purchase & get approval first for desired design changes).
Premade ready to ship orders such as 20+ piece sets will not be able to have changes made to them. They are sold as is unless stated otherwise in product description.
*As of now Nailed To The Nines does not take custom orders or 10 piece sets but will be doing so in the near future.
My Nails Do Not Fit / Lost A Nail
Nailed To The Nines is not responsible for any sizing issues on customers behalf. It is very important that you size yourself correctly as the sizes you supply on your order is what you will receive and there will be no refunds, returns or exchanges. If after sizing yourself with our sizing charts you are still not sure if your sizing is correct please contact us for any further questions or instructions before purchase. It is highly suggested that you purchase our sizing kits first to ensure proper fit without having to physically measure your nails with our sizing guide. There is also the option of selecting 20+ piece sets as these sets have various sizes included and have the measurment range stated in the product description.
If you have received your order and your nails do not fit due to customer error you are able to order a replacement nail for according fee. This option is also available if you have lost a nail and would like to purchase a replacement as long as the design is still posted on the website. Nail replacement is only eligible on 10 piece sets (coming soon)
*(Excludes 20+ piece sets).
SIZING, APPLICATION & REMOVAL
How Do I Find My Size?
FOR 10 PIECE SETS & Custom Orders (coming soon):
You can either refer to our sizing guide on the “find my size” page. or purchase our sizing kits. It is highly suggested to purchase a sizing kit to ensure proper fitting. Sizing kits should be purchased per nail shape and length as they will all fit differently due to their design.
Refer to “find my size” page for more information & instructions.
FOR 20+ PIECE SETS & READY TO SHIP SETS.
*20+ piece sets generally do not require sizing and are based on OSFM (one size fits most). If you have uncommon or unusually large/small nail beds then 20+ pieces may not work for you. Measurment range is included in product description if you would like to check what tips are included.
*(There are no refunds, returns or exchanges due to customer error when sizing).
After Using Sizing Guide Or Sizing Kit My Finger/Thumb Measures Bigger/Smaller Than Options Listed. What Do I Do?
FOR 10 PIECE SETS & Custom Orders (coming soon):
Due to the use of manufactured tip bases, all tips will size differently. If your measurment is too big or small for your desired tip shape & length please contact us before purchasing and we will work with you to find the best solution to getting you a set of nails that will work for your needs.
* Premade/ready to ship 20+ piece sets are not eligible for changes/sizing changes due to the nature of being premade unless stated otherwise in product description. These sets are generally OSFM (one size fits most) but measurment range is listed on the products listing description for customers with unusual or smaller/larger than typical nail beds that want to ensure that the particular set will fit.
*Contact us before purchase to discuss questions as all sales are final and changes cannot be made after purchase.
How Do I Apply / Remove Nails?
APPLICATION:
Step#1: Identify which nails correspond to your nail sizes and organize accordingly.
Step#2: Trim down or file down your natural nails using nail file provided.
Step#3: Using cuticle tools, gently push back and trim cuticles if necessary.
Step#4: Lightly buff away shine with nail buffer block. Do not over buff.
Step#5: Wash hands and wipe nail with alcohol prep pad for extra clean surface.
Step#6: Apply nail tabs for temporary hold or use nail glue for maximum hold. If using nail glue press and hold nail for 20 seconds to ensure adhesion.
Step#7: Contour sidewalls to align with press on nails for an even more natural finish.
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REMOVAL:
Step#1: Soak nails in warm soapy water & natural oil for 15 minutes.
Step#2: Use cuticle stick to slowly and gently separate the faux nail from natural nails.
Step#3: Use a buffer to gently buff away any glue residue. Applying a cuticle oil to natural nail will rehydrate and maintain healthy nails.
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Remember that Nailed To The Nines Nails are reusable when properly taken care of. DO NOT USE ACETONE TO REMOVE IF PLANNING TO REUSE. Acetone will ruin the press on nails.
***Gently file backside of nail and use rubbing alcohol to clean off any glue or residue from previous wear to ensure proper application for next use.
REFUNDS, RETURNS & EXCHANGES
Can I Return Item Or Exchange For A Different Item? Will I Be Refunded?
Items cannot be returned or exchanged for a different item due to sanitary reasons. All sales are final and refunds will not be issued.
Can I Cancel My Order
Cancelations will be reviewed on a case by case situation (only if nails have not yet been created)- though generally speaking, there are no returns, refunds, exchanges, or cancelations.
PROCESSING & SHIPPING
How Long Will It Take To Get My Nails?
PROCESSING:
Check the top of our policies page. There you will find the current processing time(for 10 piece sets & custom orders coming soon). Your order will be made in the order that it was placed. Processing times can vary especially around high volume times such as around the holidays.
Ready to ship pre made sets will be processed within 1-2 business days and then be sent off for shipping.
If your order contains both a pre made ready to ship set and a set that requires additional processing time the order will be sent out together according to current processing times stated at the top of our polices page.
We do offer “rush my order”. This will bump up your order higher up in the queue and be sent out to you faster. This can be purchased in our full catalog’s page.
SHIPPING:
We ship using USPS Priority Mail. Once nails have been processed they will be shipped and you will receive your nails in 1-3 business days. USPS Tracking is included and packages are insured up to $100.
All domestic packages that require you to pay shipping will ship for $5.40
Orders over $100 will receive free shipping.
How Much Is Shipping & How Long Does It Take?
We ship using USPS Priority Mail. Once nails have been processed(check current processing times on policies page) they will be shipped and you will receive your nails in 1-3 business days. USPS Tracking is included and packages are insured up to $100.
All domestic packages that require you to pay shipping will ship for $5.40
Orders over $100 will receive free shipping.
Is My Package Insured?
We ship using USPS Priority Mail. USPS Tracking is included and packages are insured up to $100.